Thor Motor Coach Provides Better Parts Ordering Technology
ELKHART, IND., July 6, 2017 – Thor Motor Coach, Inc., the company that is Made to Fit® has implemented the new QuickPick™ ordering initiative to enhance dealers’ ability to quickly and efficiently secure parts online.
“Based on feedback we have received from dealers, the RV industry as a whole has struggled in the area of parts order fulfillment and Thor Motor Coach is responding. We have completed our research and are taking steps to ensure the ordering process is simple and efficient”, stated Andrew VanSchoick, Thor Motor Coach Assistant Vice President of Operations.
Highlights of the new system include:
Images for all 2016-2018 model year parts with expansion to previous models over the next 12 months
Quick search via keyword lookup
Common sub-parts set up for each component
Coach-specific items, such as decals, baggage doors, windows, and fascia kits will be easily accessible
A dedicated staff in place to perpetually update and ensure catalog accuracy
Live and video recorded training sessions to streamline the ordering process
Along with improvements made to the parts ordering system, commonly ordered stock ships within 24 hours, including same day shipments if ordered before 2:00 p.m. Eastern time.
“We want our dealers to have all the information for parts ordering at their fingertips, and when they do order, we want them completely satisfied with the service and accuracy of the parts they receive. We want to provide our dealer body with an enhanced parts ordering system that is made to fit,” commented VanSchoick.
If dealers would like more information on QuickPick™, contact Thor Motor Coach Customer Service toll free at 1-877-500-1020.
About Thor Motor Coach
Thor Motor Coach (TMC) is the only Made to Fit® motorhome brand in North America. TMC’s diverse product lineup includes many of the world’s most recognized Class A and Class C motorhome brands. As an industry leader in innovative design, TMC builds a variety of unique styles, sizes and floor plans that feel custom-made – at a truly competitive price. For more information, visit ThorMotorCoach.com or call 800-860-5658.
