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Just click on your interest - small travel trailers, fifth wheels, travel trailers,
motorhomes, luxury motorcoaches
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Fleetwood
gives
"best
customer
service"
dealer
awards
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Many
RoTi
readers
have
commented
that
once
you've
chosen
your
new
RV,
choosing
the
dealer
can
be
very
important.
Fleetwood
acknowledge
this
and
every
year
recognize
the
dealers
who
receive
the
highest
customer
satisfaction
index
results.
The
following
is
from
a
Fleetwood
press
release:
Fleetwood
RV
held
its
16th
annual
Circle
of
Excellence
ceremony
during
its
2007
National
Dealer
Meeting
at
Caesar's
Palace
in
Las
Vegas,
Nevada.
Since
1991,
Fleetwood
awards
the
Circle
of
Excellence
to
dealers
who
received
positive
Customer
Satisfaction
Index
(CSI)
scores
from
at
least
93.5%
of
their
customers
surveyed.
"Our
Circle
of
Excellence
awards
celebrate
Fleetwood
dealers
who
provide
the
ultimate
in
customer
service
and
demonstrate
daily
the
high
value
they
place
on
their
customer
relationships
and
customer
satisfaction,"
said
Paul
Eskritt,
President
of
Fleetwood's
RV
Group.
"In
fact,
this
year
we
had
the
privilege
of
honoring
one
dealer
who
has
received
perfect
CSI
scores
every
year
since
the
inception
of
the
Circle
of
Excellence
award
program."
Stewart's
RV
from
Saint
Clairsville,
OH
--
who
has
achieved
CSI
perfection
for
16
years
--
was
specially
recognized
by
Eskritt
and
Elden
Smith,
President
and
CEO
of
Fleetwood
Enterprises,
at
the
end
of
the
main
awards
presentation.
Immediately
following
the
award
presentation,
Smith
paid
tribute
to
Fleetwood's
founder
and
creator
of
the
industry-changing
Bounder
Class
A
gas
motor
home,
John
Crean,
who
passed
away
on
January
11,
2007.
"John
Crean
earned
our
enthusiasm,
our
loyalty,
our
minds
and
our
hearts,"
said
Smith.
"We
at
Fleetwood
will
never
forget
him,
or
the
things
he
stood
for,
and
we
will
be
forever
grateful."
After
Smith's
tribute,
the
900-member
audience
watched
a
video
that
recounted
Crean's
life
at
Fleetwood
and
the
impression
he
made
on
those
who
knew
him,
as
well
as
those
who
only
knew
of
him.
Latest
RVing
news
headlines
How
important
is
choosing
the
dealer
in
the
RV
buying
process?
What
do
you
think?
Add
your
comments
below
...
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Readers
comments:
Dallas
:
This is a neat summary. Thanks for shranig!
Davis
:
We purchased a used 2005 Southwind 37' motor home with a bad odometer. Supposedly replaced it but it continually says that the engine oil needs changing. Have already done that and the message remains. What can I do to rid it of the message?
Diane
:
2001 Fleetwood Discovery. We are second owners. Litle or no problems except for normal "wear and tear" - of course, we are meticulous about maintenance. Quite easy to care for. Interior is great. Leather sofa and chairs very easy to clean. Needs water pump switch in toilet area of bathroom. Could use shelves or storage in the very large bedroom closet. Don't need oven, never used. Would be more practical as pot/pan storage. Finally, need outlet on outside (not inside bin where it is now. Wonderful dealer - D.J. RV in Danville, PA. Customer definitely comes first. Based upon your experiences, would you buy one of this manufacturer's RVs again?: Yes. Rating: 5/5.
Howie 47
:
We bought our 2007 Fleetwood Revolution from Earnhardt in Mesa. We found them to be excellent. The price was good, the trade good and the attitude of the sales people was good. The RV was fully prepped and we were shown everything very thoroughly. During the warranty period everything has been dealt with to our satisfaction. We have been back to them about 4 times with minor items and they were all dealt with promptly and properly. I agree that choosing the dealer is very important.
John and Marie Prentice
:
We bought a 2007 Fleetwood Terry from Stewart's RV in St. Clairsville OH and I have nothing but good to say for both Stewarts and Fleetwood. We think we got a good price, a good trade and the people couldn't have been nicer. We've taken it back for minor problems and service a few times and they've always fixed everything quickly and properly. We would agree with Fleetwood's awarding Stewart for customer satisfaction. We would give them 100%.
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See
what
people
say
about
Fleetwood
RVs |
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