Coachmen RV - quality audits give the best score ever
RV Business blog < RVs and RVing  <  Roaming Times

Roaming Times - RV business news

Links - consumer reports, motorhome reviews and news, trailer and 5th wheel reviews and news, classifieds

Fifth wheels, travel trailers, motorhomes, luxury motorcoaches
Just click on your interest - small travel trailers, fifth wheels, travel trailers, motorhomes, luxury motorcoaches

Coachmen quality improvements

"Quality of the RV is the top consumer concern"


The Recreation Vehicle Industry Association (RVIA) completed its September quality audit of Coachmen's Indiana facilities and gave the RV manufacturer the best score it has ever received.

Members of RVIA are required to allow the industry association to conduct a number of quality audits each year. During these inspections, auditors arrive unannounced with a checklist of more than 850 code requirements to examine. Any code requirement not met by the manufacturer receives a deviation listing ranging from a Class A deviation (most severe) to a Class C deviation (least severe).

"We received a perfect score across the board with the exception of a single Class C deviation (least severe) in only one plant," said Michael R. Terlep, president of Coachmen RV Group.

"To date, our average audit results have improved 71 percent compared with 2006 averages. This is not just a one-time improvement," Terlep added.

Another audit was conducted recently by Ford Motor Company to ensure Coachmen meets the minimum requirements of the Ford Quality Program. Coachmen scored 104 out of a possible 105 points. 

RVIA research shows that “quality of the RV” (or lack of it) is the top consumer concern with the recreational vehicle industry.

Read the full press release here  
Latest RVing news headlines   

"Quality of the RV is the top consumer concern"
What do you think?  Add your comments below ...

   

Readers comments:

Betsy :   I would like to buy a Coachman Capri 135. Anybody know of one for sale? Do you know if this model is problematic? Post informaion here. I'm in Florida. Thanks.

BQ :   My husband & I purchased a 2011 Coachman 21QB & have had nothing but problems with it. 1st week, closet shirt hanger stripped out. Within a few weeks time frame the water heater hose broke & flooded the floor, water leaked from the bath ceiling vent, stairwell was not cut properly or caulked & water gurgling in from underneath of steps into mh floor while driving in a rain storm, water dripped from under the dashboard by the passenger seat floor unto my feet. Both side of the refrigertor paneling is buckled & bowed. The factory did not hook-up the generator properly & the battery died & nothing worked for dry camping. Had to have a part shipped into Sun City, AR to get it repaired. The fabric is ripping at the seat seams, the seat storage area is falling apart! The entry door bolts were too short & had to be replaced in AR; it still is not working properly & must be SLAMMED hard to close! Wheelwell fabric that should be clued was hanging & had to be cut. The freezer is icing & cycles continueously. The clips broke to a hub cap & it came off, lost. Molding coming off at the door. The list goes on, metal vibration inbetween driver & passenger seats on floor. We have only had this unit since May 24, 2010. It is now July 14, 2010. We are so disappointed & worst of all very little cooperation from service manager in Elkhart, IN. This unit needs to be replaced by a new one. How do we make that happen?

veterinary technician :   Great site. A lot of useful information here. I’m sending it to some friends!

Gary :   Coachmen was recently bought out by Warren Buffet. When he came aboard--- he actually discarded RVs that had not been sold and told everyone to 'start over from scratch'. I think you might find that the newer models are nothing like those built several years ago.

Venessa W :   In spring of '06 we bought a Coachman Chapperal TT, we used it a month, and a fitting came apart, and flooded the entire camper we have pictures of water pouring out of all 4 corners,of our 1 mo old camper. The reason we bought the unit is because I had to be in a clean environment while going through a bone marrow transplant. Need less to say with that much water flowing through it mold started forming instantly, & my Doctor's wouldn't let me set foot back in it. It took over a month of arguing with Coachman, but they did replace it with a new unit. This one is now 4yrs old and has done great. I guess there are flaws in everything, but no matter what you buy, double check all the fittings to make sure they are tight!

j webb :   Thinking of buying a 2007 Coachman sportscoach 40QS quad w/350 turbo cat and 25000 miles. Looks really good. Is anyone famiular with this unit?

Eddie :   I have a question - not sure if I'm in the right spot - I recently bought a 2 year old Clipper 128 st Sport. It seems when it rains, water goes into the channels at the bottom of the side walls and drains away - for the most part. However, it seems to collect under the panel access for the fridge, and storage compartment. As a result, it has seeped onto the floor causing some minor, but noticable water damage. (If you look for it, which I always do!) I took it to a local Coachmen dealer and they said it would work best to check to make sure there is no debris at the bottom of the drain holes in the channel - they suggested I use a garden hose to do so - I did this and some water came into the camper. I did manage to clear out some debris. They also suggested that drilling additional drain holes would help as well (which I did). Now the problem seems to be worse. My question is - why are these channels even there? To me the logical thing is to silicone them so that water doesn't get in in the first place. The tech at the dealer said people who have sealed them usually have to have it re-done; to me that's better than having water directed to the bottom of the walls. Does anyone have any insight or ideas? My instinct is to seal the channels, but don't want to do so until someone with more experience can shed some light on this. That has to be the most bizarre design I have ever seen!

TL :   We've owned a 2005 Coachmen Capri travel trailer since late in the model year. The refrigerator has always been problematic (getting it to start cooling and continue cooling without error messages) since we bought it. The latest issue is with water damage to the sub-flooring caused by a hole in the underside near a wheel well (poor Coachmen build quality again). Now there is a bow in the flooring near the bathroom/kitchen area. This promises to be an expensive fix. Would not buy a Coachmen again.

Ray R :   Where do i start? I bought a 2004 Coachman Rendezvous at the show in tampa florida in 2003. Good looking unit that had all we wanted in an rv and a lot of things we didnt. Drivers side window leaked so bad the rear view mirror is now held on by only the fiberglass. The left side of the unit delaminated front to rear. Register rv in brooksville florida had it 6 weeks and replaced only the rear 1/4 from the slide back. Crappy job cut the side and when reinstalled left a crack and unmatched paint at the seam. The shower leaked so bad i had to remove the carpet from the dining area that was full of mold and mildew. I removed the wall between the shower and dinette to find the leak under the shower and had to throw the paneling away full of mildew. The leak has caused a bow in the kitchen floor that is out of this world. Step on it and its like being on a diving board. Register also had to remove the carpet when we first bought it to remove all of the wood chips and staples that where sticking thru the carpet. Of course all of the warranties are long gone and i am left on my own to fix everything. The cruise control has never worked. Register said they could find nothing wrong, unit has a vibration at 55 mph which is obviously a driveshaft issue and register said there was nothing wrong. To add insult to injury the side they replaced is delaminating. I would never recommend a coachman to anyone. If there is a lawsuit coming count me in. $135,000 for a piece of junk

Greg :   I'm seriously considering buying a 2009 Spirit of America (Alumicage version)trailer. Is Coachmen quality good?

KC :   My wife and I just bought a 2009 coachman captiva. We have had it a month. The shower is leaking it always blows the breakers if i have the lights on and try to run the micro. The dealer we bought it from is no help.

Bill :   My Coachman Concord is great. Not a single problem. We love it.

Jerry C. :   I purchased a new 07 Coachman Concord in August on 07. Since that time my coach has been in the shop over 3 months with repairs mostly water leaks and damages. Now Coachman is suggesting I take it to their dealer in Indiana so they can make the repairs that the dealers Happy Trails in Rockwall and Lone Star RV in Harker, Texas could not make. I am really frustrated the $92,000.00 unit would have so many problems and have to be in the shop so much. Water leaks, electrical problems and just on and on. Does anyone have any suggestions as to what I can do, or who I can get in touch with? Is there a site that would discuss problems such as this. My email address is jerrycrum1@tx.rr.com

Leslie :   I need to contact Mel Williams. Need to finalize correctly our exchange for our new unit. Urgent Matter.

Terry G :   This sounds fantastic. Could make RVs lighter so we can carry more with less weight restrictions and maybe cheaper!! Bring it on.

John A :   I think that quality is the top consumer concern in the RV industry and I hope all the other manufacturers are taking it just as seriously. Congratulations to Coachmen.

Add your comments:

Your comments*

Your name (the name that will be seen)*

Your real name (not shown)

Your email (not shown)

Title*

See what people say about Coachmen RVs


Search RoTi Consumer Reports

Search 

Other RoTi news items about this company or subject:

Prosser RV and Coachmen class C motorhomes

23/3/2010

Coachmen RV selects Prosser RV in Wisconsin. "One-on-one customer focus, product familiarity, and quality of service".
Coachmen "gains momentum"

12/21/2007

"More satisfied customers and a huge boost for Coachmen's winning team" - "a host of new, innovative products"
Coachmen quality improvements

10/10/2007

Coachmen gets a perfect score in an RVIA quality audit - "quality of the RV is the number one customer concern"
Coachmen gain market share

5/26/2007

Class A diesel motorhomes up 18%, Class C up 18%, towables up 5% - innovative products with "wow"
Coachmen "soft market" but "encouraging"

4/23/2007

1st quarter results - "disappointing" but new products result in market share gain
Coachmen Spirit of America

4/4/2007

This popular travel trailer is now available in 15 floorplans - 7 are lightweight models for easy towing
RoTi reviews of new RVs

section

There is at least one new RV review in the new RV review section for the term you searched.
RoTi RV consumer reports

section

Motorhome, travel trailer, fifth wheel consumer reports and reviews.
Environmentally friendly RVs

3/19/2007

Coachmen says it is developing motorhomes and fifth wheels with environmentally friendly biodiesel and solar power
Coachmen RV posts $16.7m loss

1/31/2007

"We encountered contracting markets .. the most difficult since 1989."

     
Search for previously-owned Coachmen RVs

Search

Search the latest
2000 ads on RoTi

  Today's new RV review with Readers' comments

  Today's RoTi consumer report

Most popular RoTi news item

Green Pages - RVing and the environment - Roaming Times

Fifth wheels, travel trailers, motorhomes, luxury motorcoaches
Just click on your interest - small travel trailers, fifth wheels, travel trailers, motorhomes, luxury motorcoaches

Roaming Times' RV business solutions

Copyright 1999-2006 Roaming Times.  All rights reserved. Contact us. Terms of service.  Site Map.  About Us.  Corporate address: Roaming Times, 4575 E Bajada Rd., Cave Creek, AZ 85331